FAQ
What is WasteID?
WasteID is a powerful and convenient tool for tracking, monitoring and managing waste. It is used across Australia by a range of government authorities, utilities companies and private waste contractors.
It is powered by QR2id which also powers a number of similar applications used by a range of organisations from government regulators to utilities operators and corporate users.
Do I need a special App?
No. WasteID is a web based service which can be used through most modern web-browsers. For increased efficiency we recommend our users, particularly waste transporters, use the free QR2id App on their smart phone or tablet and, unlike other systems, there is no charge for scanning. This allows them to scan QR2id codes and barcodes at known waste sources and at waste facilities.
The QR2id App is available for Apple iOS and Android devices running current versions of operating systems. A smart phone/tablet with GPS and a minimum 5 megapixel camera is a must for reliable scanning.
How do I create an account so I can log in?
Contact WasteID via (c3VwcG9ydEBXYXN0ZUlELmNvbQ==) or phone (07) 3380 4677 (Int +61-7-3380-4677) to discuss your requirements.
I've forgotten / lost my password
You can reset your password online. Use this link to reset your password
My Account is blocked, what happened?
After a number of failed login attempts your account will be blocked. Please contact your administrator or support to have your account unblocked, or use this link to reset your password
Your password will not be reset until you follow the link in the email. The link in the email will open in your web browser, so if you are using the QR2id App to request a password reset, you will need to reset the password via the browser first. Log-off / close the web browser to avoid any confusion, then login on the QR2id App using the new password you have set.
Can logins be shared by users?
No. Each person who uses WasteID must have their own login. Companies may have, at no additional cost, as many users of WasteID as needed.
Can WasteID be used anywhere?
Yes. WasteID is an extremely flexible system that can provide benefits for regulators, waste management authorities, waste transporters, waste generators and property owners anywhere in the world.
Can WasteID be used where there is no internet connection?
Yes. WasteID has been designed to support users in areas without mobile data coverage. Please refer to the WasteID User Manual for full details on WasteID’s “Offline Mode”.
WasteID in Your Area/Jurisdiction
Why is WasteID being used?
WasteID is being used by a growing number of local, regional and state government authorities, utilities sector and private companies. Requirements about the use of WasteID vary and you should consult your company administrator and/or local authority for information about your responsibilities in the use of WasteID.
Will my transport company be required to use WasteID?
Requirements about the use of WasteID vary and you should consult your company administrator and/or local authority for information about your responsibilities in the use of WasteID.
Is there any cost to use WasteID?
Typically, no. In many instances your local authority is managing the cost of providing WasteID to those required to use it. For full details in your area please refer to your company administrator and/or local authority.
Vehicles/trailers transporting liquid waste are required to have QR2id Stickers. There is a small cost for each sticker. Please refer to your company administrator and/or local authority for details about who is responsible for this cost.
Can existing barcodes be used?
Typically, yes providing the free QR2id App is used to scan the barcode and the appropriate data has been added to WasteID by the local authority.
What if the existing QR2id Code or barcode is damaged?
The barcode number or QR2id code serial number can be manually entered into QR2id.com
Please refer to the WasteID User Manual for more detail.
Can existing tags be replaced? By whom?
Yes. By whom will depend on the business rules chosen by the local authority and your company administrator. Refer to the WasteID User Manual for details of how to replace existing tags.
What devices require QR2id Tags?
Devices requiring QR2id Tags will depend on local regulations. Please refer to your local authority and company administrator for advice.
Will WasteID track the trucks and smart devices?
No. Please refer to your local authority and/or QR2id if you require further detail.
What support is available?
For in field technical support please contact WasteID on (07) 3380 4677. We support clients across different time zones and in many jurisdictions.
Who do I contact to get more information about the use of WasteID
For information specific to your jurisdiction please contact your local authority, utility sector client or the organisation to whom you are contracted.
Information for SA Water Users?
Please contact SA Water, details are listed on the Contact Us page